Monarch Wear understands that plans can change. This policy explains how customers can request order cancellations.
Requesting a Cancellation
If you wish to cancel an order, please contact us as soon as possible at contact@monarchwear.co.za.
Include your order number and the email address used to place the order.
Before Dispatch
Orders that have not yet been dispatched may be eligible for cancellation. We will confirm whether cancellation is possible after checking the order's status.
If a cancellation is approved after payment has been made, the applicable refund will be processed to the original payment method where possible.
After Dispatch
Once an order has been dispatched, it may no longer be possible to cancel it before delivery. In that situation, you may be able to request a return under our Return & Refund Policy or exercise any applicable statutory cancellation rights.
Refunds for Cancelled Orders
Approved cancellation refunds will generally be processed within 5–10 business days, depending on the payment provider and bank processing times, subject to any shorter period required by law.
Incorrect or Duplicate Orders
If you accidentally place a duplicate order or enter incorrect details, contact us immediately. We will do our best to assist, although changes cannot be guaranteed once an order has entered processing or dispatch.
Our Right to Cancel
Monarch Wear may need to cancel an order in circumstances such as stock unavailability, a pricing or listing error, suspected fraudulent activity or an inability to fulfil the order.
Where an order is cancelled after payment, any refund due will be handled in accordance with applicable law.
Statutory Rights
Nothing in this policy excludes or limits any cancellation, refund or other rights that cannot legally be excluded under South African law.
Contact Us
For cancellation requests, email contact@monarchwear.co.za.