At Monarch Wear, we want you to enjoy a smooth and convenient shopping experience. We work to ensure your fashion items are delivered safely and within the expected delivery timeframe.
Order Processing
Orders are processed after payment has been successfully confirmed. Processing times may vary depending on order volume, stock availability, public holidays and other operational factors.
Delivery Timeframes
Our standard delivery timeframe is 3–5 business days from the date your order is processed and dispatched, unless otherwise communicated.
Please note that delivery times are estimates and may be affected by courier delays, severe weather, public holidays or circumstances beyond our control.
Shipping Fees
Applicable shipping fees will be displayed at checkout before you complete your purchase. Any free-shipping promotions will be subject to the conditions specified in the relevant offer.
Tracking Your Order
Where tracking is available, customers will receive tracking information once their order has been dispatched. Please use the tracking details provided to monitor your delivery.
Incorrect Delivery Information
Customers are responsible for providing accurate delivery details at checkout. Please contact us as soon as possible if you notice an error in your delivery address. We cannot guarantee that changes can be made after an order has been dispatched.
Delayed, Missing or Damaged Orders
If your order has not arrived within the expected timeframe, or arrives damaged, please contact us at contact@monarchwear.co.za with your order number and relevant details so that we can assist you.
Monarch Wear will handle delivery issues in accordance with applicable consumer protection laws.
Contact Us
For shipping and delivery enquiries, email contact@monarchwear.co.za.