Privacy Policy

At Monarch Wear, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or make a purchase.

Information We Collect

Depending on how you interact with our store, we may collect the following information:

Your name and surname.
Your email address and telephone number.
Your billing and delivery address.
Order details and purchase history.
Payment confirmation and transaction-related information.
Website usage information, such as cookies and browsing activity, where applicable.
Information you provide when contacting our customer support team.

We do not intend to collect more personal information than is reasonably necessary for the purposes described in this policy.

How We Use Your Information

We may use your personal information to:

Process and fulfil your orders.
Arrange deliveries and provide order updates.
Respond to enquiries and customer support requests.
Process eligible returns, refunds and cancellations.
Prevent fraud and protect the security of our store.
Improve our website, products and shopping experience.
Meet applicable legal, tax, accounting and regulatory obligations.
Send marketing communications where permitted by law and, where required, with your consent.

You may opt out of marketing communications at any time.

Payment Information

Payments are processed through the payment methods made available at checkout. Depending on the payment provider, your payment details may be collected and processed directly by that provider under its own privacy and security practices.

We do not intend to store full payment card details on our own systems unless this is expressly supported by our payment arrangements and applicable security requirements.

Sharing Your Information

We may share relevant information with trusted service providers when necessary to operate our store, including:

Payment processors.
Courier and delivery companies.
Website hosting and e-commerce providers.
Customer support and technical service providers.
Professional advisers or public authorities where legally required.

We do not sell your personal information to third parties. Where service providers process personal information on our behalf, we take reasonable steps to ensure that appropriate confidentiality and security measures are in place.

Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage and, where enabled, support marketing activities.

You can manage cookies through your browser settings and any cookie controls made available on our website. Disabling certain cookies may affect website functionality.

Protection of Personal Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Your Privacy Rights

Subject to applicable law, you may have the right to request access to your personal information, correct inaccurate information, request deletion where legally permitted, object to certain processing activities or withdraw consent where processing is based on consent.

You may also have the right to lodge a complaint with the relevant supervisory authority.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting, tax and dispute-resolution requirements.

South African Privacy Law

Monarch Wear aims to handle personal information in accordance with South Africa's Protection of Personal Information Act (POPIA) and other applicable privacy laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Any revised version will be published on our website with an updated effective date where appropriate.