Return & Refund Policy

shopping for your favourite men's and women's fashion items.

Our store offers a 30-day return policy, subject to the conditions below and your rights under applicable consumer protection laws.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To initiate a return, please email contact@monarchwear.co.za with your order number, the item you wish to return and the reason for your request.

Return Conditions

For a change-of-mind return, items should generally:

Be unworn, unused and unwashed.
Be in their original condition, with original tags attached where applicable.
Be free from stains, damage, odours or signs of wear.
Include original packaging and accessories where reasonably applicable.
Be accompanied by proof of purchase or an order confirmation.

Certain products may have specific return conditions for hygiene or safety reasons. Any restrictions will be applied in accordance with applicable law.

These conditions do not limit your statutory rights regarding defective, unsafe, incorrectly supplied or misrepresented goods.

Items That May Not Qualify for Change-of-Mind Returns

Where permitted by law, change-of-mind returns may be restricted for:

Items that have been worn, washed or damaged after delivery.
Products altered or customised at the customer's request.
Items specifically identified at purchase as non-returnable for a lawful reason.

Faulty or incorrectly supplied items will be handled in accordance with applicable consumer protection laws, regardless of any change-of-mind restrictions.

How to Request a Return

Email contact@monarchwear.co.za within the applicable return period.
Include your order number and details of the item.
Explain the reason for the return and provide photographs if the item is damaged or incorrect.
Wait for our team to provide return instructions before sending the item back.
Package the item securely and follow the instructions provided.

Please do not send returns to an address that has not been confirmed by our team.

Return Shipping Costs

For eligible change-of-mind returns, the customer may be responsible for return shipping costs, where permitted by law and communicated appropriately.

If an item is faulty, damaged on arrival, incorrectly supplied or otherwise covered by a legal remedy, Monarch Wear will handle reasonable return arrangements and costs in accordance with applicable law.

Refunds

Once your returned item has been received and assessed, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method where possible. Processing times may vary depending on your bank or payment provider.

We aim to process approved refunds within 5–10 business days after approval, unless a different timeframe is required by law or communicated to you.

Original delivery charges will be refunded where required by applicable law or the circumstances of the return.

Exchanges

If you would like a different size, colour or item, please contact us to check availability. Exchanges are subject to stock availability and applicable consumer rights.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, contact contact@monarchwear.co.za as soon as reasonably possible. Please include your order number and photographs where useful.

We will work with you to resolve the issue in accordance with the remedies available under applicable South African consumer law.